![]() ![]() ![]() You will need to call the VG Customer Service again to restate your issues. *If you do not respond to the VG customer service’s efforts to contact you within 10 days, the ticket will be closed. contact you to follow-up* with your ticket.Virtual Gateway Forgot Password Job Aid () (DOC) This job aid will guide a user on reset their Virtual Gateway account. If VG customer service cannot resolve the issue immediately, they will: Virtual Gateway Login Job Aid (posted ) (DOC) This job aid will guide a user on how to setup their Virtual Gateway account and the steps on how to log on to the Virtual Gateway. If the issue is preventing you from doing your work.Information entrusted to DFPS is protected in a manner consistent with its confidentiality and in accordance with all applicable standards, agreements, and laws. Description of the issue or error message. CHILD AND ADOLESCENT NEEDSAND STRENGTHS(CANS) Any person or entity granted access to DFPS information resources must comply with DFPS Information Security Standards.Name, organization, phone number, and email address.What you may need to provide to the VG customer service representative (if applicable): Virtual Gateway access or login questions Security Warning THIS SYSTEM CONTAINS CONFIDENTIAL INFORMATION.General questions about the Virtual Gateway. ![]() If you have a training or certification question, e.g., trouble logging onto the CANS training website, trouble with CANS recertification, missing CANS training certification key, etc., Customer Service will transfer you directly to the CANS Training Program (UMass). New to the VG On your first login attempt enter the temporary password that you received via email from the VG. Press #2 for questions about CBHI/CANS Application Go to the Virtual Gateway login screen ( Enter Username and Password, then click the Login button. Press #1 for Virtual Gateway password resets and login issues Entity, on behalf of itself and its Access Administrators. You will be greeted by a recorded message that will prompt you to “ Press #1 for Provider.” You then will be directed to a secondary menu: This Agreement states certain terms that apply to Entitys use and access to the EOHHS Virtual Gateway Services, which include critical health and human services programs and information, which information can include, but is not limited to, management and reporting tools. a web-based application accessible through the EOHHS Virtual Gateway into which Behavioral Health Providers serving Members under the. SEE ALL Canned & Jarred Pasta, Rice & Beans Cookies & Crackers Cereal, Spreads & Syrup. ![]()
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